A shared team inbox where every chat has an owner
When chats arrive in one place and anyone can pick them up, two things go wrong: some get answered twice and some not at all. The HTchat team inbox is built around avoiding both.
Real-time, no refreshing
New conversations and replies appear instantly for everyone in the workspace. Unread counters show what still needs attention, and filters split open from closed.
Assignment and mentions
Assign a conversation to yourself or a teammate. Mention someone in a private note when you need a second opinion; they're notified with a link to that exact conversation.
Close and it stays tidy
Close a conversation once it's handled. If the customer writes again, it reopens automatically with the full history, so nothing gets lost in a closed tab.
Common questions
- Is each business's data separate?
- Yes. Workspaces are isolated at the database level; only members of a workspace can read its conversations.
- Do notification links open the right chat?
- Yes. Links point to the specific conversation and only open for members of that workspace.