A support queue your whole team can work from without stepping on each other
When three people watch the same inbox, two of them answer the same customer and one chat gets missed. HTchat gives support teams clear ownership, full customer context and an AI agent that takes the repetitive first line — with response-time numbers drawn from real conversations.
Free during beta · No card required · Installs with one line of code
Built for
- Support teams of two to ten agents
- Operations teams that share customer chat
- Businesses moving from email-only support
What gets in the way — and how HTchat helps
Double replies and dropped chats
Assignment shows who owns each conversation; unread counts and the Open filter show what nobody has answered.
Agents start every chat blind
The side panel shows the customer's page, device, location, email and every past conversation before you type.
No idea how fast you really are
Analytics calculates average response time, resolved conversations and handoffs from your actual messages.
What a conversation looks like
Pick an example to see how HTchat handles it. These are illustrations of how the product works, not real customers.
Outcome: Deflected by a Q&A answer; no agent time used.
Visitor
I didn't get the reset email.AI agent
Check your spam folder first. If it isn't there after five minutes, reply here and a teammate will help.How it works day to day
- 01
AI agent takes the first line
Common questions are answered from your Q&A; the rest are handed over and flagged.
- 02
Work the Open queue
Filter Open, Closed or All. Unread counters show where customers are waiting.
- 03
Assign and collaborate
Assign to a teammate, add a private note, @mention a specialist. Assignment and mentions notify the right person.
- 04
Close — and let replies reopen
Closing keeps the queue clean. If the customer writes again, it reopens automatically.
The HTchat features you'll use
| Feature | How it helps | |
|---|---|---|
| Shared inbox | Open/Closed/All filters, unread counters and real-time replies. | Learn more → |
| Assignment & mentions | Clear ownership plus private @mention notes that alert teammates. | Learn more → |
| Customer history | Past conversations by visitor or email, side by side with the current chat. | Learn more → |
| AI first line | Answers repeat questions and hands over with an alert when unsure. | Learn more → |
| Support analytics | New and resolved conversations, average response time, AI vs human, top pages. | Learn more → |
Setup checklist
Tick the steps as you go — most teams finish in under 15 minutes.
0 of 5 done
Install on your platform
The snippet
Your real widget key appears in Settings → Installation after you sign up.
<script src="https://thchat.app/widget.js" data-htchat="YOUR_WIDGET_KEY" async></script>What HTchat doesn't do yet
So you can decide with the full picture.
- No email or social-media channels — HTchat handles website chat only.
- No SLA timers, canned-response library or CSAT surveys yet.
- Teammate invitations are still being built.
Common questions
How is response time measured?
From a visitor's first message to the first reply by a teammate in that conversation, averaged over the date range you pick. AI replies don't count, so the number reflects your team. With no data it says "Not enough data yet."
Can agents talk privately inside a chat?
Yes. Private notes are visible only to your team, and @mentions notify the person mentioned.
What happens to a closed chat when the customer replies?
It reopens automatically and shows as unread, so it goes back into the Open queue.
Try HTchat on your own site
Free during beta. Your first conversation can happen today.