Live chat for online stores, where the questions happen
Shoppers ask the same handful of things — will it fit, when will it arrive, can I pay this way. Answering on the product or checkout page, while they're still holding the item in their basket, is the point of ecommerce live chat.
See the product they're looking at
Each chat and each live visitor shows the exact page, so a question like "does this come in blue?" arrives with the product already in front of you.
Let the AI handle the repeat questions
Add your shipping times, return window and sizing notes as Q&A. The AI agent answers those from your own words and hands anything order-specific to your team.
Follow up after they've gone
Ask for an email before or after the first message. Shoppers who leave the site still end up in Contacts, with the conversation attached.
Common questions
- Which store platforms work?
- Shopify, WooCommerce, Wix, Squarespace, Webflow and custom stores — anywhere you can add a script.
- Can HTchat look up orders?
- Not yet. Order lookups aren't connected, so order questions go to your team.