Set up the AI agent
Let AI answer from your own questions and answers.
Follow these steps
- 01
Open AI Agent, switch it on and add questions and answers or text knowledge.
- 02
The AI only answers from what you provide. If it can't help, it hands the conversation to your team and alerts you.
- 03
As soon as a teammate replies, the AI stops answering in that conversation.
Good to know
Start with verified knowledge
Add Q&A pairs and text you are willing to share with visitors. Test real questions and a question you cannot answer before enabling the agent broadly.
Know when a person takes over
When the agent cannot answer, it hands the thread to your team. It must not invent policies, prices or business hours. Once a teammate replies, it stops answering in that conversation.