AI chat that answers from your knowledge — and knows when to stop
The HTchat AI agent replies to visitors in your chat widget using only the questions, answers and text you give it. When it isn't sure, it says so and passes the conversation to your team instead of guessing.
Answers come from you
You train the agent with question-and-answer pairs, written knowledge and instructions in the AI Agent screen. It doesn't browse the web or fill gaps with general knowledge, so it won't invent a refund rule, a delivery time or a price you never published.
A clean handoff to humans
Visitors can ask for a person at any time, and you can set keywords that trigger a handoff. When that happens the conversation is flagged in your inbox and your team gets a browser alert. Once a teammate replies, the AI stays quiet in that conversation.
You stay in control
Switch the agent on or off, set its name and tone, write the fallback message it uses when it can't answer, and review handoffs in the inbox like any other chat.
- Q&A pairs for your most common questions
- Free-text knowledge for policies and product details
- Handoff keywords and a custom handoff message
Common questions
- Will the AI make things up?
- It's instructed to answer only from your knowledge and to hand over when it can't. Keep your Q&A up to date and it will reflect what you've written.
- Can I turn it off for a while?
- Yes. One switch in the AI Agent screen; the widget keeps working as normal live chat.