Free during beta
HTchat — Live Chat, AI Support & Team Inbox
Talk to people on your website in real time. An AI agent answers from the information you give it, and your team picks up anything it can't — all from one shared inbox.
No credit card. Install with one line of code or the WordPress plugin.
Hi, I need help with my order.
Absolutely. I'd be happy to help. What's your order number?
It's 4821 — but I'd rather speak to a person.
Hi, I'm Sam. I've got your conversation — let me take a look.
How it works
From a visitor's question to your team's reply
- 01
Visitor
Opens the chat on your website
- 02
HTchat
Delivers it to your workspace instantly
- 03
AI or agent
AI answers from your info, or hands to a person
- 04
Your team
Replies, assigns and follows up in one inbox
Set up in minutes
Create your workspace, pick your colours, then paste one line before </body>.
<script src="https://thchat.app/widget.js" data-htchat="YOUR_WIDGET_KEY" async></script>
The platform
Everything you need to support customers, nothing you don't
Real-time conversations on your website
A lightweight chat button that works on any site. Messages arrive in your inbox without refreshing, and replies reach the visitor in seconds.
- Works on desktop and phones
- Remembers returning visitors
- Online and away status
An AI agent that only uses your answers
Add your own questions, answers and notes. The AI replies from that information — it won't make up prices, policies or opening hours.
- Your Q&A and text knowledge
- Hands over when asked for a human
- Turn it off any time
One shared inbox for the whole team
Open, closed and all conversations with unread counts. Assign chats, leave private notes and @mention a teammate to pull them in.
- Assign to a teammate
- Private notes and @mentions
- Close and reopen
See who's on your site right now
Current page, the pages they've visited, device, browser and approximate location — only the page address, never form contents.
- Page journey
- Device and browser
- Approximate location
Know the moment someone needs you
Browser alerts and a message sound for new chats, new messages, handoffs and assignments — each one opens the exact conversation. Email alerts are being rolled out.
- Choose what alerts you
- Links straight to the chat
- Per-teammate settings
A widget that looks like your brand
Your logo, bot image, name, colour, welcome message and position. Changes show on your site as soon as you save.
- Logo and bot image
- Colour and position
- Custom welcome message
Integrations
Works on the site you already have
WordPress and WooCommerce have an HTchat plugin. Every other platform uses the same one-line code, with a step-by-step guide.
Who it's for
Built for teams that talk to customers online
Ecommerce
Answer sizing, delivery and order questions while shoppers are still on the product page.
SaaS
Help trial users get unstuck in the app and pass tricky questions to the right teammate.
Agencies
Run a separate workspace per client site, each with its own widget and inbox.
Online stores
Let the AI handle common questions from your own answers so you can focus on orders.
Service businesses
Turn website visitors into booked enquiries by capturing their email in the chat.
Support teams
Share one inbox, assign conversations and use notes to hand work over cleanly.
Private by design
Every business's data is kept separate in the database. HTchat stores page addresses, never form contents, passwords or payment details.
FAQ
Common questions
How do I install HTchat?
Sign up, open Settings → Widget, copy your snippet and paste it before the closing </body> tag of your site. See the Installation Guide for platform steps.
Does the widget slow down my site?
The script loads asynchronously and renders in an isolated layer, so it doesn't block your page or inherit your styles.
How much does HTchat cost?
Pricing is coming soon. All features are free while HTchat is in beta.
Is there an AI agent?
Yes. The AI agent answers visitors from the Q&A and knowledge you provide, and hands the chat to your team when it can't help.
What visitor data do you collect?
Current page, referrer, browser, operating system, device type and approximate location (country/city), plus whatever name and email the visitor chooses to share. We never collect form contents, passwords or payment details.
Start talking to your visitors today.
Free during beta. Set up in under five minutes.