Live chat for SaaS teams supporting trials and customers
In SaaS the moment of friction is usually a specific screen — the pricing page, an integration setup, a billing form. HTchat lets you put chat on your marketing site and inside your app, and see which screen the question came from.
Tie every chat to a person
Turn on required email so each conversation is linked to a contact. Past conversations from the same email appear next to the new one, which helps when a trial user comes back a week later.
Deflect the how-to questions
Paste key parts of your documentation into the AI agent's knowledge. It answers how-to questions from that text and hands bugs, billing and account issues to your team.
Works inside single-page apps
The widget follows route changes, so the inbox shows the screen a user is on even in a React, Vue or similar app that never reloads the page.
Common questions
- Can I show the widget only to signed-in users?
- Yes — only include the snippet on the pages or app screens where you want it.
- Does it slow down my app?
- The script loads asynchronously and runs in an isolated layer, so it doesn't block rendering or clash with your styles.