Messages aren't arriving
What to check if replies or messages seem stuck.
Follow these steps
- 01
The widget shows Reconnecting when the connection drops and retries automatically.
- 02
Make sure you're viewing the right business in the dashboard.
- 03
If it continues, contact support from Help Centre with the page address and time.
Good to know
Check each side
Send a message from the website in a private window. Confirm you are viewing the right business and its Open or All inbox. Try replying and wait for the visitor widget to update.
When to ask for help
If the widget remains Reconnecting or a test message never appears, contact support with the page address, approximate time and what each side showed. Do not include passwords or sensitive visitor details.