Assign, close and reopen conversations
Share work across your team.
Follow these steps
- 01
Use Assign to give a conversation to a teammate — they get an alert.
- 02
Close a conversation when it's done. If the visitor writes again, it reopens automatically.
- 03
Private notes are only visible to your team. Type @name to mention a teammate.
Good to know
Hand off safely
Assign the conversation to a teammate before leaving it. Add a private note explaining what has already been checked; notes are not shown to the visitor.
Close and reopen
Close only when no more work is pending. If the visitor sends another message, HTchat reopens the conversation so your team can see the earlier context.